Privacy Policy

Last updated: February 16, 2025

TechSupport Trainer ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web platform (collectively, the "Service").

1. Information We Collect

Account Information: When you create an account, we collect your name, email address, and a password (stored in hashed form). You may also provide an optional profile avatar.

Usage Data: We collect information about how you use the Service, including practice sessions completed, quiz scores, pillar progress, XP earned, and learning preferences.

Voice Data: If you use voice practice mode, audio recordings are processed in real-time for transcription purposes. We do not store raw audio recordings after transcription is complete.

Payment Information: Payment processing is handled by our third-party partners (Apple App Store, Google Play Store, RevenueCat, and Stripe). We do not directly store your full credit card number or payment details.

Device Information: We may collect device type, operating system version, and unique device identifiers to optimize your experience and provide support.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your account registration and manage your subscription
• Track your learning progress and provide personalized feedback
• Generate AI-powered practice scenarios and grade your responses
• Send you important service-related communications (verification codes, password resets)
• Analyze usage patterns to improve our training content and features
• Process payments and manage subscriptions

3. AI and Data Processing

Our Service uses artificial intelligence (powered by OpenAI) to simulate tech support conversations, grade responses, and provide coaching. Your conversation inputs are sent to AI services for processing but are not used to train third-party AI models. We retain session summaries and scores for your progress tracking.

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third-party services that help us operate the Service (cloud hosting, email delivery, payment processing, AI services)
• Company Administrators: If you join a company team, your administrator may view your learning progress and activity within the platform
• Legal Requirements: When required by law, court order, or governmental authority

5. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS/SSL), hashed passwords (bcrypt), secure session management, and regular security reviews. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your account information and progress data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability

8. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected data from a child under 13, we will promptly delete it.

9. Third-Party Services

Our Service integrates with the following third-party services, each governed by their own privacy policies:

• OpenAI (AI conversation processing)
• RevenueCat (subscription management)
• Stripe (payment processing for company subscriptions)
• Resend (transactional email delivery)
• Apple App Store and Google Play Store (app distribution and in-app purchases)

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at:

Email: support@techsupportiq.com